Privacy Policy
Last Updated: 16 May 2026
1. Our Commitment to Your Privacy
Traction Print (we, us, our) is committed to protecting the privacy of your personal and corporate information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
By engaging our consulting services, communicating with our team, or using our website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect information that is necessary for us to provide our technical consulting and system administration services to you. The types of information we may collect include:
2.1. Identity and Contact Data
Your name, company name, email address, phone number, and billing details.
2.2. Consulting and Financial Data
Details about the consulting services rendered, project history, and invoicing details.
2.3. Client System and Architecture Data
To provide our consulting, software implementation, and administration services, we may require access to your proprietary information, system architecture, technical procedures, print MIS databases, and your own client data.
2.4. Technical and Usage Data
Information about your device and how you access our website, including your IP address, browser type, operating system, and pages visited. This helps us secure our platform and improve your user experience.
3. How We Use Your Information
We use your information for the following purposes:
3.1. To Provide and Manage Our Services
To execute consulting tasks, build and configure print software platforms, manage system administration, provide workflow automation guidance, and issue monthly invoices for time and materials.
3.2. To Improve Our Services
To analyse website usage to improve our site's functionality and service offerings.
3.3. Client Communications
To communicate with you regarding project updates, system changes, billing, and, with your explicit consent, marketing communications regarding new services. You can opt-out of marketing communications at any time.
3.4. Legal and Security Obligations
To comply with our legal obligations (e.g., for tax and accounting purposes), resolve disputes, enforce our agreements, and protect our infrastructure from security threats.
4. How We Share Your Information
We do not sell or rent your personal or corporate information. We may disclose your information to the following parties:
4.1. Technology Partners and Hosting
Our website and internal business systems are hosted by Squarespace. They store your data on secure servers behind a firewall, governed by their own strict privacy and data processing agreements and security policies.
4.2. Third-Party Service Providers
We share information with trusted partners who perform administrative services on our behalf, such as:
Accounting and invoicing platforms to process monthly billing.
Form submission handlers (Squarespace) to securely process and route project inquiries to our communication tools (Google Workspace).
Project management and communication tools used during our consulting engagements.
These providers are contractually obligated to protect your information and are only given the data necessary to perform their specific function.
4.3. Legal Requirements
We may disclose your information if required to do so by law, or in response to a valid request from a public authority.
5. Data Security, Confidentiality, and Retention
5.1. Mutual Confidentiality (NDA)
Information shared during our consulting engagements is protected by mutual Non-Disclosure Agreements. We hold all Confidential Information in the strictest of confidence, limiting disclosure to employees or agents strictly on a "need to know" basis, and will never publish or use your data for our sole benefit without written approval.
5.2. Security Measures
We take all reasonable measures to protect your information from unauthorised access, use, or disclosure. This includes implementing technical and organisational security measures such as secure server environments, encryption, and strict access controls.
5.3. Retention
We will only retain your information for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. When your information is no longer needed, we will securely destroy or de-identify it.
6. Cookies and Tracking Technologies
Our website is hosted by Squarespace, which uses cookies to help the site run effectively and provide analytics on site traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Analytics: We use third-party analytics tools to help us measure traffic and usage trends, assisting us in improving the site.
7. International Data Transfers
Because we utilise cloud-based platforms like Squarespace and Google Workspace, your data may be stored and processed on servers located outside of Australia (such as in the United States). Where this occurs, we will take reasonable steps to ensure that the overseas recipient handles it in a way that is consistent with the Australian Privacy Principles.
8. Your Rights Under Australian Privacy Law
You have rights regarding the personal information we hold about you. These include the right to:
Access: Request access to the personal information we hold about you.
Correction: Request the correction of any information you believe is inaccurate or out-of-date.
Opt-out: Withdraw your consent for marketing communications at any time.
To exercise these rights, please contact us.
9. How to Make a Complaint
If you believe we have breached the Australian Privacy Principles, please contact us first. We will investigate your complaint and attempt to resolve the matter with you.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
OAIC Website: www.oaic.gov.au
Phone: 1300 363 992
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our consulting practices or for legal reasons. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.